Chevy Chase Bank Selects The Edcomm Group To Provide Banking Operations Management Training

February 28, 2004--Chevy Chase Bank has selected The Edcomm Group to provide training in banking operations management. Edcomm will deliver a three-day course, Managing Banking Operations for Productivity and Quality, which will focus on bottom-line operations management skills.

The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.

Chevy Chase bank is the largest bank headquartered in the Washington D.C. metropolitan area with more than 200 branches and over 800 ATMs.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com




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